Adventure HQ Terms and Conditions


All bookings need to be confirmed by phone (0800 247 800) 24 - 48 hours prior to departure so you can have the most up to date track and weather conditions and your pick up location and time will also be confirmed.

Cancellation Policy

Being a weather dependent activity in an alpine environment on active volcanoes, we reserve the right to cancel at short notice if the conditions are unsafe to proceed. If we cancel, for safety reasons, we offer a full refund or an alternate date, your choice.

If you cancel more than 24 hours out you will receive a refund less an administration fee of 30% or an alternate date.

If you cancel within 24 hours you will be offered an alternate date but no refund.

We do realise that stuff happens that is out of your control and we will endeavour to make things right, we deal with these situations on a case by case basis to the relevant legislation.