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Reviews

Read what our customers have to say

Reliable and informative

We were picked up from our hotel early. The driver played great music while we all tried to wake up then gave us lots of useful information about the hike and very clear information about when we should try and finish the walk and what to do if it looked like we weren't going to make those times. We were slow on the walk, as my 10 year old son walked with me and we had to keep to his pace, but still managed to finish by 3.50pm and I was very grateful to see our driver had waited patiently for us, as all the other passengers had left on the 3.30pm shuttle. It was so good to relax in the bus on the way back and share our experiences of the walk. Turned out our driver used to run guided tours over Tongariro so he knew it well. He also gave us some great tips on good places to eat in Taupo and we managed to get to a couple and they were really good - aka Pauly's Burgers!!! Thanks for a great experience and making sure we made it safely back to base.

 

Kerry Wakelin
Awesome experience and welcoming staff!

Had such a great experience with Paul and the team they were so helpful even at 5am in the morning when we had missed the pick up location. Super knowledgeable driver who kitted us out with everything we needed (note it can be very cold at the top!). Flexible and easy with pick up times and direct pick up drop off from accom. 

Would definitely recommend the walk and without a doubt the company to all.

Cheers legends!!

Alex Hennock
Sydney, Australia

Kerry Wakelin
Good shuttle service, excellent communication

The shuttle service did everything they said they would. Picked me up from my hostel, took me to the crossing, gave details of the weather on the day and tips for the hike itself. They were particularly good at communicating with me when I hadn't given them details of my accommodation due to a power cut at the hostel I was at the day before. The only thing stopping them from being excellent is the lack of spare water on the bus after the hike. It was a scorching day and the driver had no water on the bus when they had advertised that their would be. However, we stopped at a petrol station on the way back which was unscheduled but much needed. I would highly recommend.

Hazel C

Kerry Wakelin
Kind and professional

This company saved our day. 


We had made a booking via our hotel with another shuttle company to transport us in the morning from the end of the Tongariro crossing (where we parked our car) to the beginning of the walk. This way we would not have to wait for a shuttle at the end of the day. 

When we arrived in the morning however, people from the other company informed us that the booking the hotel made was for a non-existant shuttle time. No worries though, as they quickly arranged for Adventure HQ to take us instead. To our amazement Adventure HQ even offered to take our original booking as payment and sort it out with our hotel later. As we had cash with us we paid for a new ticket instead, but it was incredibly nice that they offered.

The drive was smooth and the driver offered some good advice and information about the trip. 

Good example of New Zealand hospitality.

Thanks!

Susanne R
Rotterdam, The Netherlands

Kerry Wakelin