Frequently Asked Questions

Have a question about our services, Tongariro Alpine Crossing or something else? See below our FAQ.

Want to know more? Simply get in touch.

+ How long will it take to walk the Tongariro Alpine Crossing track?

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Starting at Mangatepopo Carpark, most people do this trek comfortably within 6 – 8 hours. We give you up to 8.5 hours to complete and collect you at Ketetahi Carpark which is the end of the track

+ Do I need to be extremely fit?

No – but you do need a reasonably good level of fitness to ensure you enjoy this walk – which is 19.4km over mountain terrain.

+ Are there toilets located on the track?

Yes – there are numerous toilets located along the track. Please poo in the loo!!

+ Are there rubbish bins located on the track?

NO – you must carry and dispose of your own rubbish including fruit peel outside of the National Park.

+ How much water do I need?

A minimum of 1.5 - 2 litres per person is recommended. It is not advisable to drink the water from any of the streams – you must bring your own.

+ Can I hike up to the summits of Mt Ngauruhoe or Mt Tongariro?

In consideration of our cultural requirements of this place, we discourage you from hiking to these summits. Our local iwi/maori ask that you keep to the main track and keep the peaks clean and clear. They are for looking at - not walking on.

+ What happens if I am late and miss my return shuttle?

Out of consideration for the people who have arrived on time, we do our best to leave on time. If we have not heard from you, we will (reluctantly) leave. We always give our customers the option of either:
– Returning to pick you up. This is a cost to us and we are forced to pass this on. There is a minimum charge of $200 extra for our shuttle (and driver) to return to collect you.
– Contacting Taupo Taxis – who will charge up to $200-$300 to come and get you.
– Hitch hiking back to either Turangi or Taupo. This is not always easy late in the day, but can be done.

+ What happens if I get lost or injured?

Call 111 and seek help. If you are unable to do this please seek help if at all possible from other people around you.

+ Is there cellphone coverage on the Tongariro Alpine Crossing Track?

The is limited coverage over most of the track for most providers – however once you commence the downhill leg from Ketetahi Hut coverage can be very sketchy and almost non existent until you reach the end carpark.

+ Can I walk the Tongariro Alpine Crossing Track in winter?

Yes, however it is highly recommended that you join a guided group during this time of the year (Late May – Late September). There is considerable snow and ice on the track making it very dangerous. If you are wanting to undertake this on your own you must be fully equipped and experienced to deal with icy conditions including ice axe and crampons.